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Positive deviants

Your Company's Secret Change Agents on www.bnet.com (free access)
Key ideas from an article by Richard Tanner Pascale and Jerry Sternin in the Harvard Business Review.
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Some business problems - lackluster performance, escalating costs, interdepartmental conflict - persist no matter how hard companies try to fix them. Why? Most leaders impose top-down change tactics - importing outside experts or "best" practices, which never generate the grassroots enthusiasm essential to drive enduring transformation. How to fire up that enthusiasm? Help struggling groups identify your organization's positive deviants: people who are already doing things in radically different - and better - ways. Positive deviants might consist of a small cadre of engineers tackling a thorny technical problem, or a sales team scoring unusual successes with customers.

© Remy Bertrand - Imprology 2005/2008
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